Support
For help, send your app version, device model, system version and a short description. Redact personal and health information from screenshots. There is no need to send your entire backup.
Contact supportToday's care
If a reminder is missing, check notification or alarm permission, sound and Focus settings, the person's schedule and time zone. Open the app to refresh schedules. Family alerts also depend on other devices and iCloud, so they are not an emergency monitoring service.
Device, iCloud and backups
For syncing your own records, use the same Apple Account and an active Plus entitlement. Helpers accept an invitation with their own Apple Account. Check network access and iCloud storage, then open the app on both devices. Do not delete records to troubleshoot a sync problem.
Purchases and subscriptions
Use Restore Purchases with the Apple Account that bought Plus. Manage billing in Apple Account subscriptions. If a payment problem remains, contact Apple; for an app issue, email support without including payment credentials.
Your choices and deletion
You can edit records, stop sharing, turn off sync, export a backup or use Delete All Data in the app. Cloud changes require a connection to finish. Deleting the app alone does not necessarily remove iCloud records, backups, exports or copies held by helpers. We cannot log into your Apple Account or delete those copies for you.
Medical Disclaimer
In an emergency, call your local emergency number. For suspected poisoning or overdose, contact local emergency services or a poison information service.